Welcome to Outlet Wardrobe Mix Store’s FAQ section. We’ve compiled answers to the most common questions about our premium fashion offerings, delivery services, and customer care. Can’t find what you need? Contact our team at [email protected].

About Our Store

What kind of products does Outlet Wardrobe Mix Store specialize in?
We curate premium fashion for discerning shoppers, specializing in:
• Designer labels like Ted Baker
• Big & Tall collections (suits, jackets, trousers, knitwear)
• Workwear essentials and special occasion pieces
• Home decor and bedroom upgrades
• Accessories, beauty products, and luggage
Who is your typical customer?
Our collections cater to:
• Fashion-forward professionals seeking designer pieces
• Big & Tall individuals needing specialized sizing
• Style-conscious home decorators
• International shoppers looking for accessible luxury

Product Questions

Do you carry extended sizes beyond standard offerings?
Absolutely! We’re proud to offer an extensive Big & Tall collection including suits, jackets, trousers, waistcoats, and knitwear specifically designed for larger frames.
Are your products authentic designer items?
Yes, every designer item in our collection (including Ted Baker pieces) is 100% authentic. We carefully curate our selection to bring you genuine premium fashion at accessible prices.
How do I know what size to order?
Each product page includes detailed size charts. For Big & Tall items, we provide additional measurements to ensure the perfect fit. When in doubt, our customer service team can help guide your selection.

Shipping & Delivery

What shipping options do you offer?
We provide two premium delivery services:
✈️ Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
🎁 Free Standard Shipping: 15-25 business days via EMS for orders over $50
Do you ship internationally?
Yes! We proudly deliver worldwide, except to some Asian countries and remote regions. All international shipments include tracking and secure packaging to protect your premium fashion items.
How long does order processing take?
We prepare orders within 1-2 business days. You’ll receive a notification email with tracking information as soon as your package ships from our Philadelphia warehouse.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. Please contact us at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order for the correct size and returning the original item under our standard return policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options for your convenience:
• Visa, MasterCard, JCB
• PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal which allows you to pay without sharing your financial details with merchants.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and receive exclusive offers tailored to your style preferences.

Customer Service

How can I contact your customer service team?
Our Philadelphia-based team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Outlet Wardrobe Mix Store is headquartered at:
3035 Young Road, Philadelphia, US 63463
Though we’re Philadelphia-based, we ship globally to bring premium fashion to your doorstep.

Still have questions? Our fashion advisors are always happy to help you find the perfect pieces for your wardrobe and home. Email us at [email protected] or browse our curated collections to discover accessible luxury today.