At Outlet Wardrobe Mix Store, we’re committed to delivering premium fashion collections with exceptional service. Our shipping and returns policies reflect our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We stand behind our premium fashion collections, including our exclusive Big & Tall tailoring and authentic Ted Baker pieces. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition with all tags attached
  • No signs of wear, washing, or alteration
  • Original proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bikinis (unless unworn with original hygiene seals intact)
  • Beauty products (opened or unopened)
  • Belts showing any signs of wear
  • Personalized or made-to-measure Big & Tall Suits & Tailoring items

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Details of item(s) for return/exchange
  • For exchanges: preferred replacement item details
  • Confirmation that items are in original condition

Step 2: Receive Authorization

Within 2 business days, you’ll receive:

  • Return authorization number
  • Prepaid return shipping label (US returns)
  • Detailed return instructions

Step 3: Package & Ship

Please:

  • Repackage items securely in original packaging when possible
  • Include original packing slip or invoice
  • Mark return authorization number on package
  • International returns: use trackable shipping (customer pays return shipping)

Step 4: Processing

Once received:

  • Inspection takes 3-5 business days
  • Exchanges ship within 2 business days after approval
  • Refunds process to original payment method

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Shipping

  • Standard shipping rates apply for replacement items
  • Free shipping honored if new order qualifies (over $50)
  • No additional charge for size exchanges of same item

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange prepaid return and expedited replacement
  • No restocking fees apply

Contact Us

For any questions about our shipping or returns policy:

Outlet Wardrobe Mix Store
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in our premium fashion collections and are committed to making your shopping experience exceptional in every way.